Shipping policy

 

SHIPPING & DELIVERY POLICY

UK DELIVERY

Climate Direct UK delivers products to addresses across the United Kingdom.

Standard UK delivery is FREE, unless a different delivery charge is clearly displayed at checkout or agreed with the customer before purchase.

Our normal estimated delivery time is 3–5 working days from order confirmation.

In some circumstances, including stock availability, supplier delays, carrier delays, remote delivery locations or other operational circumstances, delivery may take up to 10 working days.

Delivery times are estimates rather than guaranteed delivery dates unless a specific delivery date has been expressly agreed.

LOCAL DELIVERY

Local delivery may be available for eligible orders in Luton and surrounding areas.

Where local delivery is available, Climate Direct UK may deliver the order using our own vehicle or another suitable delivery service. Available options and any applicable charges will be shown at checkout or agreed with the customer.

LARGE AND HEAVY PRODUCTS

Air-conditioning systems and related equipment can be large and heavy. Some orders may therefore be delivered by pallet or specialist carrier.

Depending on the delivery service, large items may be delivered to the kerbside or another safe and accessible delivery point.

Customers should ensure that suitable access is available for the delivery vehicle and the goods ordered.

RECEIVING YOUR ORDER

Please inspect the external condition of the shipment when it arrives where reasonably possible.

If packaging or goods appear damaged, please take photographs and contact Climate Direct UK as soon as reasonably possible so that we can investigate with the carrier.

Reporting transport damage promptly helps us resolve the issue and does not affect your statutory rights.

DELIVERY DELAYS

If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you.

Nothing in this Shipping Policy affects any rights you may have under applicable UK consumer law.

INCORRECT ADDRESS OR FAILED DELIVERY

Customers are responsible for providing a complete and accurate delivery address.

Where additional delivery costs arise because an incorrect address was supplied, delivery was refused, or repeated delivery attempts were required due to circumstances within the customer's control, we may charge reasonable additional delivery costs where permitted by law.

CONTACT

For questions regarding an order or delivery, please contact Climate Direct UK using the contact details published on our website.